Accident and Repairs
Making an insurance claim is never high on anyone’s list of fun things to do, but Ford owners have expert help at hand. Ford Accident Management is a fully managed service here to assist in handling your claims, vehicle recovery, repair and courtesy car when you’ve had an accident. Our service is free and available to all Ford owners.
Just call our One Call number, 020 3564 4444 to be directed to the Ford Accident Management helpline or call the team directly on 0800 587 3673, also download the smartphone app to use in the event of an accident. Once we’re involved, our expert team will assist in making a claim if required then you can just sit back and let Ford do all the hard work for you. We will make sure your car is repaired to Ford’s exacting standard by expert staff using only Ford parts and ensure you have a replacement vehicle for the duration of your repairs.
- Recover your vehicle where it cannot be driven, free of charge
- Provide assistance in the completion of claim forms
- Liaise with your insurance company after notification to process the claim and have repairs approved
- Ensure your vehicle is repaired at a Ford approved Accident Repair Centre
- Only Ford genuine parts will be fitted
- Only Ford trained technicians will work on your car
- Your Ford panel warranty will be maintained
- Provide you with a replacement car – even if it’s not included in your insurance policy, even if you were at fault if an insurance claim is required
Available 24 hours a day, 7 days a week, 365 days a year, Ford Accident Management will provide you with a free service from the time you have an accident to the moment you collect your repaired Ford.